Using the Collaborative Computing Solutions Admin Tool (CAT)


Introduction

 Collaborative Computing Solutions Admin Tool (CAT) is an application that

  • Is restricted for use by 4Help, Collaborative Computing Solutions (CCS), Identity Management Customer Support (IMCS), Secure Identity Services (SIS), Information Technology Software Service Center (IT CCS), Information Technology Security Office (ITSO), and Organizational Unit (OU) admins
  • Provides critical user and departmental data for the management, security, and support of accounts within the Google Workspace and Microsoft 365 (M365) environments
  • Enables better collaboration between central and departmental information technology (IT) professionals
  • Emerged as a response to direct feedback from division and university stakeholders
  • Requires FERPA training to be up to date and for the Registrar's office to manually update their information. FERPA training is done any time by the individual, but updating the information is weekly by the Registrar's office. So, plan your training accordingly so you do not lose access.

Instructions

Table of Contents

Features

A comprehensive list of features and functionality is provided in the various guides available in the OU admins team for OU admins. Provided here is an example of some of those features.

User Profile Search - This feature provides the ability for authorized individuals (4Help, IMCS, SIS, IT SSC, ITSO, CCS, and OU admins) to look up Virginia Tech affiliates within the AD (Active Directory), Google Workspace, and M365 environments. The search results provide the following information about people:

  • Account status and affiliations
  • Department
  • Hokies OU (Organizational Units)
  • Names of the OU Admins for the person
  • Names of the network liaison for the person
  • M365 licensing details
  • Email accounts and routing details
  • Forwarding email (FE) accounts owned by the person
  • M365 groups, teams, sites, and shared libraries managed by the person
  • M365 OneDrive usage details
  • Google GAEs (Google Auxiliary Emails), groups, GCP (Google Cloud Platform) projects, and shared drives managed by the person
  • Google My Drive usage details
  • History of any administrative actions performed within CAT on the account

Contextual Help Text - alongside the information above, the CAT also provides contextual help text that gives assistance when troubleshooting an issue, including background on how the process works and information on who they need to contact to make changes.

Health Status of Virginia Tech SaaS Environments – shows whether the Google Workspace, M365, and Slack environments are healthy, degraded, or experiencing an outage. It also provides links to the vendor’s health status pages for more details.

Hokies OU Admin Tools – provides the ability for OU admins to manage both storage and OU membership.

Actions List – this homepage task list shows OU admins a list of actions specific to people and accounts in their OU.

Reports – CAT provides reports by department and OU, summary and individual.

How to obtain OU admin level access

  1. You must be an OU Admin within the Hokies domain (not the Central Services domain, cntrlsrvs.w2k.vt.edu, which is controlled by ADUC). 
    1. If the OU exists, contact the existing OU admin to be added. If the OU does not exist, please fill out this request.
  2. You must have current FERPA training.
  3. The Registrar's office must manually update their information. FERPA training is done any time by the individual, but the Registrar's office updates their information weekly. So, plan your training accordingly.

Additional Information

Determining if a File within Google Drive is Owned by or Shared with You

Checking Departmental Google Workspace Storage

Top of page